Utility Bill Timeline
-New bills are created on the last business day of the month, to be mailed out on the first day of the new month.
-Bills are due on the 20th of each month.
-An automatic penalty is applied the day after the due date, because payment is now late. We add the penalty after payments have been received from the night before. If your payment was placed in our drop box on the night of the due date, when we receive it the next morning, we make sure to apply the payment before we apply the penalty. We’ll often check the drop box again before applying penalties, just to see if there are any stragglers. Please realize that this is a courtesy to you.
-A courtesy notice is printed on the 25th of each month. This lets you know that we have not yet received payment, and another fee of $10 will be added. This also serves as your warning that if we don’t receive payment by the 5th of next month, your service will be shut off. These notices get placed in the mail later in the day, again to see if anyone makes any last-minute payments on their account. If we’ve printed a letter with your name on it, and you bring in your payment, we will try our best to pull that notice from the stack that will be mailed.
-The 5th of next month (which is approximately 15 days after the due date) is when service gets turned off due to non-payment. Once again, we see what payments we’ve received before we do any disconnecting.
-If your water gets turned off, there’s another fee that needs to be paid to re-connect. $25 is now due, in addition to your past due amount.
Please note:
-The dates within this timeline may fluctuate due to the actual dates falling on a weekend or holiday. Your utility bill will have the actual dates printed on it.
-Payment is not due on the 5th. The 5th is when your service gets shut off. By now, you’ve already incurred late fees and penalties, increasing the amount due.
-We cannot control the US Mail. Know that bills are always going to be due on the 20th. Regardless of when you actually receive the bill.
-If you make an online payment, please allow a few days for the payment to get posted to your account. We cannot control how fast a payment leaves your account and reaches ours. We’ve seen that some payments are posted 2-3 days after payment is initiated, and yet others take up to 7 days or more to move from bank to bank. This is out of our control. If an online payment has been initiated on or past the date due, please reach out to us so that we can make note of it.
-If you have not yet received your utility bill by, say, the 10th of the month, please reach out to us. We can tell you what is owed or re-print a bill if needed.
-If something has come up that might delay your payment, give us a call. We can’t work with you unless we know that something is up. If we don’t know about a payment coming a few days late, then we assume it’s delinquent. Let us know, and we’ll work with you. But you have to notify us. If something about your bill doesn’t seem correct, please let us know. We can’t attempt to fix something if we don’t know about it.
-Lastly, the service dates printed on your utility bill are for water and sewer. The garbage charge you see on the bill is for the current month. If you receive your bill on the 3rd, the dates you see in the upper left-hand corner of the bill are for water and sewer usage. What was used between the printed service dates. Garbage is for this month.
Thank you for reading this.